How DameWare Mobile Gateway Works

The Mobile Gateway ensures that the users who connect through the Mobile Client are authorized to work on computers in your network. Each user must authenticate through the gateway before they can connect to remote computers with the Mobile Client. DameWare Mobile Gateway users are separate from DameWare Central Server users and are managed separately in the Administration Console.

The DameWare Mobile Gateway depends on three pieces to connect mobile devices to remote computers and is frequently installed with the DameWare Central Server:

DameWare Mobile Client (Required)

Users download and install the Mobile Client on their mobile devices to connect to the Mobile Gateway and MRC agents. The Mobile Client is a free download from the App Store.

DameWare Mobile Gateway (Required)

The Mobile Gateway is an independent component of the DameWare Server and can be installed on the same computer as the DameWare Central Server, on a separate computer in your DMZ or protected LAN, or without the DameWare Central Server. The Mobile Gateway authenticates mobile users against a gateway-specific user database and is responsible for opening connections to the MRC agents.

DameWare Mini Remote Control Agents (Required)

The Mobile Gateway connects to MRC agents (v8.0 or above) installed on remote computers and passes the information to your mobile device. Users are authenticated against your directory or the MRC agent's host.

DameWare Central Server (Optional)

The DameWare Mobile Gateway is a component of the DameWare Server that is usually installed in conjunction with the DameWare Central Server. Installing both in your environment allows technicians to access the Global Host List from their Mobile Client.